Cloudmoji Support

Need a hand with Cloudmoji on iPhone, iPad, Apple Watch, or the web? Email Kevin and describe what happened.

Please include your device, operating-system version, and Cloudmoji version—but no names, photos, recordings, or other personal information about your child.

Full Cloudmoji is still locked

  1. Connect to the internet.
  2. Open Grown-ups, then Full Cloudmoji.
  3. Tap Restore Purchase using the Apple Account that bought it.
  4. If it remains locked, email support with the message shown.

Billing or refund

Apple handles App Store charges and refund decisions. Visit Report a Problem and sign in with the Apple Account used for the purchase.

A word sounds wrong

Tell us the emoji, selected language, device, and installed iOS or iPadOS version. For Tagalog, installing Apple’s Filipino voice usually gives the best result.

Photos or Apple Watch

Include the exact step that failed and any message you saw. Do not attach your child’s photos or Watch voice recordings.

The play timer locked Cloudmoji

This is Cloudmoji’s own app lock, not an iPhone or iPad lock. A grown-up can answer the question on the locked screen to unlock it, add a little more time, or start another session. The Apple Watch can start a timer or lock Cloudmoji now, but it cannot unlock the app.